Terms & Conditions - Warranty

Effective June 1, 2025

Scope of Work
The estimate applies solely to the items detailed in the associated proposal. Any additional work outside of this scope requires a written Change Order. The Client is responsible for ensuring safe site access and notifying us of any special conditions or restrictions before work begins.
 

Changes & Change Orders
Any modifications—including changes to materials, quantities, layout, or added services—will be documented and billed as a separate Change Order on a time-and-materials basis.
 

Site Conditions & Liability
Solution Driven Landscaping will contact DigSafe as required to mark public utilities before work begins.

The Client is responsible for identifying and clearly marking all private underground features such as irrigation systems, electric or invisible pet fences, and non-utility lines.
Solution Driven Landscaping is not liable for damage to unmarked or unknown items, nor for delays or damage caused by weather events, natural conditions, or unforeseen site obstructions such as ledge or buried debris.
 

Payment Terms 

• Deposit: A 50% deposit is required for all projects exceeding $2,500. 
• Balance: Final payment is due according to the terms stated on the invoice. 
• Late Payments: Overdue balances are subject to a 1.5% monthly finance charge. Any legal or collection-related expenses incurred are the responsibility of the Client.
   

Service Calls & Repairs
Service visits are billed at a minimum of one (1) hour per crew member. Any repairs to irrigation systems or site features during seasonal openings or closings are not included in the estimate unless specified.
 

Estimate Validity
Estimates are valid for 30 days from the date issued. Pricing and availability may be adjusted if work is not approved within that timeframe.
 

Completion & Acceptance
Upon completion of the work, the Client has 14 days to notify us in writing of any concerns. If no notice is received within this period, the project is considered complete and accepted as-is.
 

Termination & Cancellation
If the project is canceled prior to mobilization, the Client will be responsible for any costs incurred up to that point. If work has already begun, cancellation fees may apply up to 50% of the contract total.
 

Governing Law & Dispute Resolution
This agreement is governed by the laws of the Commonwealth of Massachusetts. Disputes not resolved through communication may proceed to mediation or small claims court as applicable.
 

Insurance & Indemnity
Solution Driven Landscaping is fully insured. The Client agrees to indemnify and hold harmless Solution Driven Landscaping from any third-party claims arising from conditions on the property or actions outside our control.. 

At Solution Driven Landscaping, we take pride in providing high-quality lawn installations. However, the long-term success of seeded or hydroseeded lawns depends on consistent care and environmental conditions beyond our control. For this reason, we do not offer a formal warranty on lawn installations.

What You Can Expect:

• It is normal for newly seeded lawns to appear thin or patchy during the first growing season.
   
• Full lawn establishment typically takes 1 to 3 seasons, with continued overseeding and proper maintenance.
   
• Proper watering, mowing, and seasonal lawn care are essential to achieving a dense, healthy lawn .
   

Client Responsibilities:

• Daily watering for at least 2–3 weeks (or as directed) is critical to germination and root development.
   
• Avoid mowing until the grass reaches 3–4 inches in height.
   
•  Limit foot traffic in treated areas for 4–6 weeks to allow proper establishment.
   

While we do not guarantee seed germination or lawn coverage, we are committed to your success. We’re happy to provide guidance on watering, fertilization, and ongoing care.

At Solution Driven Landscaping, we take pride in providing high-quality lawn installations. However, the long-term success of seeded or hydroseeded lawns depends on consistent care and environmental conditions beyond our control. For this reason, we do not offer a formal warranty on lawn installations.

 Warranty Coverage

• Trees and shrubs installed by our team are covered by a one-year warranty from the date of installation.
   
• This warranty includes a one-time replacement of the plant material only (labor, removal, and delivery not included).
   
• Replacements are performed during optimal planting periods:
  → May 1 – June 30
  → September 1 – October 31
  (Dates subject to weather, scheduling, and plant availability.)

What is Not Covered. This warranty does not cover:

• Annuals, perennials, bulbs, ornamental grasses, and groundcovers.
   
• Transplanted or relocated plants after initial installation.
   
• Plants installed outside of the warranty window (April 15 – October 31).
   
• Plants not supported by a functioning automatic irrigation system.
   
• Plants that fail due to: 
  • Under- or overwatering 
  • Drought, wind, flooding, or other extreme weather 
  • Pest infestation, animal damage, or disease 
  • Salt, ice melt, or mechanical damage 
  • Seasonal die-back (e.g., winter burn) that may recover with proper car

Customer Responsibilities

• Follow watering and care instructions provided at installation. Failure to do so will void the warranty.
   
• Maintain the account in good standing; the warranty is valid only if the original invoice is paid in full and on time.
   
• Do not relocate or alter the original planting location. Doing so voids the warranty.

Excluded Plant Species (No Warranty Coverage)

Due to their sensitivity to New England climate conditions or pest/disease susceptibility, the following species and cultivars are excluded from warranty coverage:

• Shrubs & Ornamentals:
  Azaleas, Rhododendron, Mountain Laurel (Kalmia), Andromeda / Pieris, Boxwood (Buxus), Holly (Ilex), Butterfly Bush (Buddleja), Redbud (Cercis), Roses (Rosa), Bluebeard (Caryopteris), Ornamental Grasses
   
• Trees:
  White Birch (Betula), Austrian Pine (Pinus nigra), Douglas Fir, Fraser Fir, Hemlock (Tsuga), Oak (Quercus), Leyland/False Cypress (Cupressus / Chamaecyparis)

 All landscape plant orders are accepted under these conditions. No other warranties, express or implied, shall apply.