Terms & Conditions

Effective October 1, 2025

Scope of Work
The estimate applies solely to the items detailed in the associated proposal. Any additional work outside of this scope will be provided as a separate proposal and must be accepted before work begins. The Client is responsible for ensuring safe site access and notifying us of any special conditions or restrictions before work begins.
 

Additional Work & Proposals
Any modifications - including changes to materials, quantities, layout, or added services - will be issued as a separate proposal. Acceptance may be given in writing by email or text message confirmation, or by clicking the "Accept" button on the proposal document.
 

Site Conditions & Liability
Solution Driven Landscaping will contact DigSafe as required to mark public utilities before work begins.

The Client is responsible for identifying and clearly marking all private underground features such as irrigation systems, electric or invisible pet fences, and non-utility lines.

Solution Driven Landscaping is not liable for damage to unmarked or unknown items, nor for delays or damage caused by weather events, natural conditions, or unforeseen site obstructions such as ledge or buried debris.
 

Payment Terms 

• Deposit: A 50% deposit is required for all projects exceeding $2,500. 
• Balance: Final payment is due according to the terms stated on the invoice. 
• Late Payments: Overdue balances are subject to a 1.5% monthly finance charge. Any legal or collection-related expenses incurred are the responsibility of the Client.
   

Service Calls & Repairs
Service visits are billed at a minimum of one (1) hour per crew member. Any repairs to irrigation systems or site features during seasonal openings or closings are not included in the estimate unless specified.
 

Estimate Validity
Estimates are valid for 30 days from the date issued. Pricing and availability may be adjusted if work is not approved within that timeframe.
 

Completion & Acceptance
Upon completion of the work, the Client has 14 days to notify us in writing of any concerns. If no notice is received within this period, the project is considered complete and accepted as-is.
 

Termination & Cancellation
If the project is canceled prior to mobilization, the Client will be responsible for any costs incurred up to that point. If work has already begun, cancellation fees may apply up to 50% of the contract total.

Severability
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
 

Governing Law & Dispute Resolution
This agreement is governed by the laws of the Commonwealth of Massachusetts. Disputes not resolved through communication may proceed to small claims court.
 

Insurance & Indemnity
Solution Driven Landscaping is fully insured. The Client agrees to indemnify and hold harmless Solution Driven Landscaping from any third-party claims arising from conditions on the property or actions outside our control.

 Warranty Coverage

• Trees and shrubs installed by our team are covered by a one-year warranty from the date of installation.
   
• This warranty includes a one-time replacement of the plant material only (labor, removal, and delivery not included).
   
• Replacements are performed during optimal planting periods:
  → May 1 – June 30
  → September 1 – October 31
  (Dates subject to weather, scheduling, and plant availability.)

What is Not Covered. This warranty does not cover:

• Annuals, perennials, bulbs, ornamental grasses, and groundcovers.
   
• Transplanted or relocated plants.
   
• Plants installed outside of the warranty window (April 15 – October 15).
   
• Plants not supported by a functioning automatic irrigation system.
   
• Plants that fail due to: 
  • Under- or overwatering 
  • Drought, wind, flooding, or other extreme weather 
  • Pest infestation, animal damage, or disease 
  • Salt, ice melt, or mechanical damage 
  • Seasonal die-back (e.g., winter burn) that may recover with proper care

Customer Responsibilities

• Follow watering and care instructions provided at installation. Failure to do so will void the warranty.
   
• Maintain the account in good standing; the warranty is valid only if the original invoice is paid in full and on time.
   
•  Warranty is void if instructions are not followed or plants are relocated.

Excluded Plant Species (No Warranty Coverage)

Due to their sensitivity to New England climate conditions or pest/disease susceptibility, the following species and cultivars are excluded from warranty coverage:

• Shrubs & Ornamentals:
  Azaleas, Rhododendron, Mountain Laurel (Kalmia), Andromeda / Pieris, Boxwood (Buxus), Holly (Ilex), Butterfly Bush (Buddleja), Redbud (Cercis), Roses (Rosa), Bluebeard (Caryopteris), Ornamental Grasses
   
• Trees:
  White Birch (Betula), Austrian Pine (Pinus nigra), Douglas Fir, Fraser Fir, Hemlock (Tsuga), Oak (Quercus), Leyland/False Cypress (Cupressus /Chamaecyparis)

 All landscape plant orders are accepted under these conditions. No other warranties, express or implied, shall apply.